Privacy Policy

1. Introduction

HNCO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make donations to support our water pump projects.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, and phone number when you make a donation or contact us.
• Payment Information: Credit card details and billing information processed securely through our payment provider (Stripe).
• Dedication Information: Names and messages for water pump dedications.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Process your donations and provide completion reports
• Send you updates about the water pumps you have funded
• Respond to your enquiries and provide customer support
• Send you newsletters and updates about our work (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe processes your payment information securely.
• Field Partners: Limited information necessary to install dedication plaques.
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Cookies

We use cookies to improve your experience on our website. For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Donation records are retained for a minimum of 7 years for tax purposes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@hnco.org.uk
Phone: +44 1282 501 998
Or use our contact form.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.